We endeavour that all our clients get a remarkably good professional service however should you think that our services have left you disappointed please let us know.
We request that any complaint you have should be sent to us in writing, we record all the complaint made. All Written complaints are acknowledged in Writing within five working days and a proper investigation is promptly undertaken by an appointed representative. A formal Written outcome of our investigation will be sent to you within 15 working days. Following the conclusion of our investigation, a Written statement expressing our final view will be sent to the Complainant.
The service provided by PRS is independent, and free of charge. If you decide to contact them, they will first assess whether your complaint is within their remit. If it isn’t, or it is deemed malicious, it can be refused.
You can contact PRS at 0333 321 9418 or online at https://www.theprs.co.uk/Complain