Magazine Mortgage

We endeavour that all our clients get a remarkably good professional service however should you think that our services have left you disappointed please let us know.

In-house complaints procedure:

We request that any complaint you have should be sent to us in writing, we record all the complaint made. All Written complaints are acknowledged in Writing within five working days and a proper investigation is promptly undertaken by an appointed representative. A formal Written outcome of our investigation will be sent to you within 15 working days. Following the conclusion of our investigation, a Written statement expressing our final view will be sent to the Complainant.

Our Customer complaints code:

We’re confident we’ll be able to resolve your complaint. But if for any reason we have not been able to resolve your complaint and you decide that you may need alternative options, you can resgister your complaint to PRS Scheme

The service provided by PRS is independent, and free of charge. If you decide to contact them, they will first assess whether your complaint is within their remit. If it isn’t, or it is deemed malicious, it can be refused.

You can contact PRS at 0333 321 9418 or online at

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